protection
We developed a comprehensive strategy to address all potential risk points for both employees and customers of Farmacia El Águila in response to the COVID-19 pandemic. This included implementing a system to monitor and manage the actions taken to minimize exposure and ensure safety. Equally important was the clear communication of these measures to the public, helping the pharmacy adapt to the evolving social and health-related challenges brought on by the pandemic.
Research
In response to the outbreak of the COVID-19 pandemic, we conducted a thorough investigation to identify the main points of contagion risk for both internal and external users of Farmacia El Águila.
Risk reduction strategy
Based on our research findings, we analyzed and ideated a series of tools aimed at mitigating each identified risk. These solutions were then developed into first- and second-level prototypes, which were delivered to the client as part of a comprehensive risk-reduction strategy.
Ideas
To generate effective and user-centered solutions, we applied a structured ideation process that included a "How Might We" technique. This was followed by a brainstorming session to generate a wide range of ideas. We then moved into categorization, grouping similar ideas to identify patterns and key themes.
Safety protocols
We developed internal collective organization tools designed to help monitor and manage the preventive measures implemented throughout the day. These tools aimed to ensure consistent application of safety protocols to protect both internal staff and external customers from potential COVID-19 exposure.
Wireframing
As part of our design process, we developed both first- and second-level prototypes. The first-level prototypes allowed us to quickly visualize and test concepts, focusing on structure and functionality. Second-level prototypes were more refined, incorporating visual design elements.
Payment strategy
In addition to communicating the safety measures, we developed a strategy to offer an alternative to giving change in cash, one of the highest-risk points for virus transmission. The strategy allowed customers to receive their change in the form of store merchandise instead of physical currency. This approach helped reduce direct contact between customers and cashiers, thereby minimizing the risk of contagion during transactions.
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